QUALITY ASSURANCE AS THE FACTOR FOR ASSURANCES ON PROPER FUNCTIONING OF THE SYSTEMCviko Jekić |
Published 10/31/2018 |
ABSTRACT
This article researches the quality assurance as the part of the quality management focused on the providing of assurances that the quality requirements are met. With planning and control the product and service should have the quality which meets the requirements of the user. Due to imperfections of the inputs and processes (activities), even beside the careful planning and quality control, the products and services in reality have defects with different consequences. The risks of poor quality occur in almost all activities of the organization and consequences can be suffered by all stakeholders. Therefore, the stakeholders have the need for internal and external assessments and verifications, thus acquiring the confidence in the real results of the organization. For implementation of this research it was necessary to state and explain the purpose and place of the quality assurance in the quality management, consequences for the organization if it fails to provide the quality and measures which can be taken in order to correct the defects and have effective functioning. The paper researched the professional and scientific literature from this field and we have used the descriptive, analysis, synthesis methods. The research results show the importance of the quality assurance for the necessary assurances to all stakeholders that the quality system is functioning properly.
Keywords: quality assurance, quality requirements, quality system.